RubiConnect
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RubiConnect
Help Center
Frequently Asked Questions
Everything you need to know about RubiConnect, RCS, and WhatsApp Business Messaging.
Getting Started & Overview
What is RubiConnect and what does it do for my business?
Can I try RubiConnect for free before buying a plan?
Can I connect RubiConnect to my online store, calendar, or website?
Can multiple people in my company use the same RubiConnect account?
How do I know if customers are actually reading my messages?
Do I need permission from customers before sending them marketing messages?
RCS Messaging (Next-Gen SMS)
What is an RCS Agent and why is RCS better than standard SMS?
What are the steps to launch an RCS Agent for public messaging?
What are Rich Cards and Carousels?
What can customers do when they tap buttons in an RCS message?
How do I test my RCS messages before sending them to real customers?
Can all mobile devices receive RCS messages from my business?
What happens if a customer’s phone cannot receive RCS messages?
WhatsApp for Business
How do I create a WhatsApp agent in RubiConnect and how do I connect it to my Meta WhatsApp account?
Can I use our existing landline or office phone number for WhatsApp?
How do I get the Green Verification Checkmark next to my WhatsApp name?
What are WhatsApp Message Templates and why do they need approval?
What is the 24-hour customer service window on WhatsApp?
How can I message a customer after the 24-hour window has passed?
Pricing, Plans & Credits
How does pricing work on RubiConnect?
Do my unused message credits expire at the end of the month?
Where can I find and download my VAT invoices and payment receipts?
Can I change my subscription tier or cancel my account at any time?
What payment methods do you accept?
Data Privacy & Security
Is RubiConnect fully compliant with European GDPR privacy laws?
How safe is my company and customer data?
Can I permanently delete a customer’s chat history if they request it?
Are my business chats or customer data used to train public AI models?
AI Chat Assistants
How do AI Chat Assistants answer customer questions on RubiConnect?
Can the AI assistant transfer a conversation to a human team member?
What kind of documents can I give the AI to learn about my business?
Can the AI speak multiple languages with our customers?
How do I customize the tone of voice of my AI assistant?
Reliability, Uptime & Support
What uptime and reliability does RubiConnect guarantee?
What happens if there is an unexpected platform outage?
How quickly does your technical support team respond to inquiries?
When are system updates and maintenance performed?
Integrations & Developer Tools
Can our technical team connect RubiConnect to our own custom software or app?
How does RubiConnect keep automated API message sending smooth and reliable?
How do webhooks notify our system when a customer replies or reads a message?
Does RubiConnect support Model Context Protocol (MCP)?